Right of withdrawal
Extract from terms and conditions of use
Art. 1 Right of withdrawal
- The consumer customer has the right to withdraw from the contract, without indicating the reasons, within 14 (fourteen) days. The withdrawal period expires after 14 (fourteen) days from the day when the customer consumer or a third party, different from the carrier and designated by him, acquires the physical possession of the products.
- In the case of a contract relating to multiple products ordered by the consumer customer, in a single order and delivered separately, the withdrawal period expires after 14 (fourteen) days from the day when the customer consumer or a third, different from the carrier and by him designated, acquires the Physical possession of the last product.
- To exercise the right of withdrawal, the consumer customer is obliged to inform Sugarmania To one of the contact details below: Sugarmania di Scot Srlvia Pescarito, 79 - 10099 San Mauro Torinese (TO) - Email: info@sugarmania.it
- The consumer customer must communicate his decision to withdraw from the contract stipulated with Sugarmania Through an explicit statement, sending letter by post or e-mail to the contact details referred to in the previous paragraph. To this end, the consumer customer can freely choose to use the type of withdrawal type attached to the instructions on the right of withdrawal (click here), but it is not mandatory.
- To comply with the term of withdrawal, it is sufficient that the consumer customer sends the communication relating to the exercise of the right of withdrawal before the deadline for the withdrawal period.
- Pursuant to art. 54, paragraph 4, of the Consumer Code, the burden of proof relating to the exercise of the right of withdrawal lies on the consumer customer, therefore it is advisable to be sent to Sugarmania by registered letter with acknowledgment of receipt at the following address: SUGARMANIA DI SCOT SRL- Via Pescarito, 79 - 10099 San Mauro Torinese (TO) Or through any other means suitable to prove with certainty the expedition and reception of communication by Sugarmania.
Art. 2 Effects of withdrawal
- If the consumer customer withdraws from the contract stipulated with Sugarmania, all the payments that carried out, including delivery costs (with the exception of additional costs arising from its possible choice of a type of delivery other than the least expensive standard delivery offered by Sugarmania), without undue delay and in any case no later than 14 (fourteen) days from the day Sugarmania It has been informed of the consumer customer decision to withdraw from the contract.
- These reimbursements will be made using the same payment means used by the consumer customer for the initial transaction, unless he has expressly agreed otherwise; In any case, the consumer customer will not have to support any cost as a consequence of this reimbursement. The refund can be suspended until receipt of the goods, or until the consumer customer has been demonstrated by the consumer of having returned the goods, if previous.
- The consumer customer will have to send the goods or deliver them to Sugarmania di Scot Srl - Via Pescarito, 79 - 10099 San Mauro Torinese (TO), without undue delays and in any case within 14 (fourteen) days from the day he has press release Sugarmania His withdrawal from the contract. The term is respected if the consumer customer sends the goods before the expiry of the period of 14 (fourteen) days.
- The direct costs of the return of the goods will be charged to the consumer customer.
- The consumer customer is responsible for the decrease in the value of the goods resulting from a manipulation of the good different from the one necessary to establish nature, the characteristics and functioning of the goods.
Art. 3 cases of exclusion of the right of withdrawal
- The consumer customer cannot exercise the right of withdrawal provided for by art. 24 ("Right of withdrawal") in the following cases:
(a) if the goods are made to measure and / or clearly customized;
(b) if the goods risk deteriorates or expires quickly;
(c) if sealed goods open after delivery, do not be returned to be returned for hygienic or health protection;
(d) food products sealed once opened;
(e) if the goods, after delivery, by nature, by nature, inseparably mixed with other goods;
(f) audiovisual products or computer software sealed, opened by the consumer;
(g) Newspapers, periodicals and magazines. - Without prejudice to the provisions of the previous paragraph, with express reference to the food supplements purchased through the Site, the consumer customer cannot exercise the right of withdrawal following the opening and / or tampering of the safety casing at which the medicinal product package is placed, in Accounting in paragraph 1, letter (c) of this article, as well as of art. 59, letter (e), consumer code.
- The professional customer cannot use any right of withdrawal.